ELITE MEDIA CENTER

Here to help

Support for your next watch.

Find help with your Elite Media Center account and playback. If you need a hand, contact our support team with a description of the issue.

Delete your Elite Media Center account

You can delete your account in the app: Settings → Delete Account on iPhone and iPad, and on Android starting with version 1.6.3. If your Android version does not have this option, use the form below.

Or delete it here, without the app. Enter your username and password. No separate sign-in is needed.

Your account is disabled and sign-ins are revoked immediately when your request succeeds. Deletion will begin after 24 hours and complete when active recordings finish. Playback and recordings are not forcibly stopped.

Deletion removes your username and account, authentication tokens, saved watch history and resume records, favorites, settings, streaming session records, and associated account requests, reports, and notifications. Personal details are cleared from related audit entries. Shared media and recording files are kept; recording ownership is detached. Diagnostic files, in-memory diagnostic caches, and existing backup copies are not automatically erased. See the Privacy Policy for details.

If you cannot remember your password or cannot sign in, contact support@elite.us.com from the email address on your account. An administrator will verify ownership and delete the account for you. Never email your password.

Account assistance

For sign-in problems, account details, or access questions, email support@elite.us.com from the address associated with your account when possible.

Include your account email, device type, and the message you see. Never send your password or verification codes.

Password recovery

If your sign-in screen provides a password-reset option, use it and follow the instructions sent to your account email. Check your spam or junk folder if the message does not arrive.

If no recovery option is available, or you cannot access your account email, contact support for assistance. Support may need to verify account ownership.

Playback troubleshooting

  1. Check that your device has a working internet connection. If possible, try another connection to help isolate the issue.
  2. Close and reopen the app or refresh your browser, then try playing again.
  3. Check for available app, browser, and device software updates.
  4. If a playback-quality option is available, try a lower setting to reduce buffering.
  5. Try another title to determine whether the problem affects one item or all playback.

If the issue continues, send the title, approximate time of the problem and time zone, device model, app or browser version, and any error message. Screenshots can help; remove private information before sending them.

Contact support

For account help, playback issues, or privacy requests, email us. Describe what happened and the steps you have already tried.

Email support

Read our Privacy Policy for information about account data and requests to access, correct, or delete your information.