Your information
Privacy Policy
This policy describes how Elite Media Center handles account information, saved viewing activity, and playback diagnostics.
Information and its use
Elite Media Center is an account-based service. Your user ID connects your account to saved viewing activity, preferences, and streaming sessions.
| Data type | Use |
|---|---|
| Name | Process account requests, identify the account holder, and support account administration. |
| Email address | Process account requests and send account activation, email verification, and password-reset messages. |
| User ID | Identify your account and associate authentication, preferences, viewing activity, and streaming sessions with it. |
| Product interaction and viewing progress | Save watch history, watched status, resume positions, play counts, favorites, and preferences, and provide Continue Watching. |
| Other usage and streaming activity | Operate and administer streaming sessions using information such as content or channel identifiers, timestamps, playback mode, bitrate, resolution, IP address, and device information. |
| Temporary performance and buffering diagnostics | Use performance and buffering measurements during playback to automatically adjust streaming bitrate, improve playback stability, and investigate playback problems. Some related diagnostic records remain after playback, as described below. |
Account records also include a username, a salted password hash, authentication records, access settings, and account status. Account features support stored contact phone information and, for managed profiles, birthdate, child-account status, guardian association, and content restrictions. The public account-request form collects full name, email, and requested username; it does not request a phone number.
Continue Watching and watch history
Saved viewing data is separate from operational playback diagnostics. For each account and title, the service stores playback progress and duration, watched status, whether the title is hidden from Continue Watching, the last-played time, and a play count. This supports resuming playback and displaying viewing history.
Removing a title from Continue Watching changes its visibility; it does not delete the underlying viewing record. Marking a title watched or unwatched updates the saved record. Saved viewing records are not automatically deleted when playback ends, and the software does not apply a time-based expiry to them.
Playback performance, diagnostics, and retention
During playback, measurements such as buffered time, throughput, playback state, stalls, and quality changes help adjust streaming bitrate and improve playback stability. Diagnostic reports can be linked to your account, device, and streaming session. Authorized administrators can view performance and session information for troubleshooting.
Detailed playback telemetry is held in server memory. Video-on-demand session retirement removes its playback telemetry; other cleanup paths remove stale entries. Cleanup is tied to session lifecycle and service activity, so stopping playback does not guarantee immediate removal of every in-memory diagnostic record.
Recent automatic and administrator quality-change events are also held in memory by account and device. The recovery-history display excludes events six hours old or older; older entries are removed when that account/device history is updated or its entry is evicted. Connection-performance reports are held in memory and are pruned when new reports arrive or an administrator requests the report list, using a 24-hour age threshold and a 500-report limit. These rules are activity-triggered cleanup rules, not guaranteed deletion deadlines. In-memory records are lost when the server process exits.
Some diagnostics are saved to files. Automatic bitrate changes are recorded with a timestamp, user ID, session ID, media type, reason, and old and new bitrates. Playback event logs can include account or session identifiers, content identifiers, bitrate, resolution, playback position, buffered time, playback state, and error information. Live-stream startup logs include startup results and encoder diagnostic output. Server errors and service output are also logged.
These files can remain after playback ends. Some logs rotate by file size, keeping a previous file; the automatic bitrate-change log has no automatic rotation or expiry in its writer. The software does not enforce a time-based deletion deadline for these diagnostic files. Streaming session records, including bitrate and technical session information, also remain in the database after a session is marked inactive. Live-stream records can include startup duration, session state, and error information. These session records have no general time-based expiry in the session code.
Cookies and browser storage
The web application uses account-profile cookies and an optional remember-me cookie for sign-in and profile switching. Authentication cookies are HttpOnly and use SameSite Strict; the Secure attribute is set when the application detects HTTPS. The browser also uses session storage for authentication and local storage for remembered usernames, profiles, a device identifier, and interface or playback preferences.
Account email and administration
Account activation, email verification, and password-reset messages are sent through Resend. The recipient email address and message content are sent to that email-delivery provider. Account requests and account actions also create administrator notifications or audit records.
Security
Passwords are stored as salted password hashes. Password-reset links use expiring tokens, and the server stores a hash of each email-link token. Authentication and administrator checks restrict access to account and diagnostic functions.
Keep your password private and do not send passwords or verification codes to support. Report suspected unauthorized access to support@elite.us.com.
Access, correction, and deletion
You can delete your username, account, and associated account data in the app: Settings → Delete Account on iPhone and iPad, and on Android starting with version 1.6.3. You can also request account deletion on the web through our Support page, without installing or opening the app. Confirm your exact username and current password. Your account is disabled and sign-ins are revoked immediately. Deletion will begin after 24 hours and complete when active recordings finish. Playback and recordings are not forcibly stopped.
If you cannot sign in or cannot remember your password, contact support@elite.us.com from the email address on your account. An administrator will verify ownership and delete the account for you. Never email your password.
To request access to or correction of your account information or saved viewing data, email support@elite.us.com. Identify the account and describe your request. Use the email associated with your account when possible, and do not send your password.
Account deletion removes the account record, authentication tokens, saved watch history and resume records, streaming session records, favorites, and specified account-related requests, reports, notifications, and settings. Shared media and recording files are preserved, and recording ownership is detached from the deleted account. Self-service deletion also removes the original account-access request and clears account identifiers and personal detail from related audit entries.
Account deletion does not automatically erase diagnostic files, account-related in-memory diagnostic caches, or existing backup copies. Requests concerning saved viewing data or these other records can be directed to support@elite.us.com.
Contact
For privacy questions and information requests, contact support@elite.us.com. For account and playback assistance, visit Support.